加入SA真人厅的团队

Conquest Technology Group is always on the hunt for talented, 有创意的, 订婚了, and self-motivated professionals to add to our globally distributed workforce.

  • 一些远程工作选项

  • 灵活的安排

  • 有竞争力的薪酬

We are committed to our clients and have a people-first culture.

We can’t meet our client’s objectives without a happy and helpful team.

你的成功就是SA真人厅的成功. We want you to enjoy your work so that a great attitude will rub off on everyone around you.

呼叫中心代理

呼叫中心座席•远程,美国

Call Center Agent Job 责任 and Duties:

  • Answer incoming calls and respond to customer’s emails
  • 管理和解决客户问题
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify and resolve customer complaints using applicable software
  • 处理订单、表单和应用程序
  • 将调用路由到适当的资源
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • 必要时跟进客户来电
  • 推广产品和服务
  • 完成通话记录和报告
  • 其他分配的工作

呼叫中心话务员资格和技能

  • 高中或同等学历
  • Proficient in relevant computer applications
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • 优秀的数据输入和打字技能
  • Superior listening, verbal, and written communication skills
  • Ability to handle the stressful situation appropriately

在线申请   

技术支持工程师

Technical Support Engineer   •  PHOENIX, AZ

短暂的工作

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, 配置操作系统, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, 书面说明和技术手册.

才能胜任这个角色, you should hold a degree in a relevant field, 像计算机科学, IT, 或软件工程. Microsoft, Cisco, Linux, or similar certification is a plus. 如果你天生就是个帮手, enjoy assisting people with computer issues, and are able to explain technical details simply, SA真人厅很想见见你.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

责任

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • 通过一系列的行动来说服客户, 通过电话, 电子邮件或聊天, 直到他们解决了技术问题
  • Properly escalate unresolved issues to appropriate internal teams (e.g. 软件开发人员)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • 确保正确地记录所有问题
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • 准备准确和及时的报告
  • Document technical knowledge in the form of notes and manuals
  • 与客户保持良好的关系

需求

  • Proven work experience as a Technical Support Engineer, 桌面支持工程师, IT技术人员或类似职位
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

在线申请